1. Service Refunds

Our services, including technical support, software updates, and other online offerings, are non-refundable once they have been rendered or completed. However, if you experience any issues with the service provided, please contact us within 7 days of the service date, and we will review your case and strive to resolve any issues promptly.

Refund Eligibility:

• If you are dissatisfied with the service due to a mistake or technical issue on our part, we will work to fix the issue. If we are unable to resolve the problem, we may offer a partial refund or credit for future services at our discretion.
• Refunds will not be granted for any dissatisfaction arising from user error, changes in requirements, or service usage after it has been completed.

2. Subscription and Recurring Payments

For services that are billed on a recurring subscription basis (e.g., monthly or annual support packages), you may cancel your subscription at any time. Cancellations must be made before the next billing cycle to avoid being charged for the next period.

Refunds for Subscriptions:

• Refunds for unused portions of subscriptions are generally not available. However, if there has been an error in billing or an issue with the service, please contact us and we will review the case.
• If a subscription is canceled, you will continue to have access to services until the end of the current billing cycle.

3. Digital Products

Since our services are mostly digital, there is no physical product involved. All purchases for online services (such as software updates, technical support, etc.) are non-refundable once the service has been initiated.

4. How to Request a Refund or Return

To request a refund or discuss an issue with a service, please follow these steps:

1. Contact Us: Reach out to our customer support team by email or phone within 7 days of receiving the service. Provide details about the issue you encountered and the service you received.
2. Provide Documentation: If applicable, provide screenshots, emails, or any other documentation that supports your request for a refund or return.
3. Review Process: Our team will review your request and determine if a refund or return is applicable based on the provided information.
4. Resolution: Once your request is processed, we will provide you with a response and, if eligible, process a refund or provide a suitable resolution.

5. Exceptions

In certain situations, we may offer a refund or credit outside the general terms mentioned above, at our discretion. These exceptions will be reviewed on a case-by-case basis.

6. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the new terms will apply to all services provided after the update.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to contact our support team. We are here to assist you!